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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lauren Scott

April 3, 2026

5  out of  5
rating by Lauren Scott
"This office has been an absolute pleasure to deal with the last few years. Staff is excellent, and very responsive."
We responded:
"Thank you for your kind review of State Farm Agent Scott Northrup’s Team. We appreciate it!"
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P Bulla

April 3, 2026

5  out of  5
rating by P Bulla
"My agent Michelle, goes out of her way everyday to be nice and helpful .I have never met a agent so cordial and compassionate, and helpful as her.she goes over and above ...she is one of the reasons why I use Scott northrop state farm ."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Baldwinsville to know that you had such a wonderful experience with us here on State Farm Agent Scott Northrup’s Team."
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Mary Augustus

April 1, 2026

5  out of  5
rating by Mary Augustus
"This State Farm office is the best! Scott, Michelle and the girls in the office are outstanding customer service representatives. All questions are answered , all calls are returned in a timely manner. I have been with State Farm for almost 40 years and would never change. The location of the office is so convenient, many times I just walked in for help, always meet with smiles."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Scott Northrup’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Baldwinsville ."
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Colindean16

March 31, 2026

5  out of  5
rating by Colindean16
"Michelle is one of the BEST State Farm employees I’ve ever had the pleasure of working with! She is a kind, patient, and understanding person. She is very knowledgeable in her work and I couldn’t have asked for someone better to work with!"
We responded:
"Thank you for the fantastic review, Colindean16! We are always here to help with your insurance needs here in Baldwinsville . "
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Gary Finley

March 29, 2026

5  out of  5
rating by Gary Finley
"Erika Parkis did a great job holding my hand through and nighmare of a claim. Thanks again for the hard work and detication!"
We responded:
"Thanks Gary!"
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Michael Lotito

March 27, 2026

5  out of  5
rating by Michael Lotito
"Michelle does an outstanding job with my policies - communication is timely, super responsive and always helpful!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Scott Northrup’s Team. "
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Thomas Muserlian

March 25, 2026

5  out of  5
rating by Thomas Muserlian
"Aloha Michelle Is amazing. Great service fair pricing $ for the current market inv2026 Mahalo 🌴"
We responded:
"Thomas, thank you for your wonderful review of State Farm Agent Scott Northrup’s Team!"
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Ken Wickert

March 13, 2026

5  out of  5
rating by Ken Wickert
"Just the best Insurance group!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Baldwinsville to know that you had such a wonderful experience with us here on State Farm Agent Scott Northrup’s Team."
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anthony murphy

March 11, 2026

5  out of  5
rating by anthony murphy
"Michelle Barker was great to work with and saved me over $60 from my old car insurance company, I look forward to more work in the future!"
We responded:
"We appreciate your review, anthony. We are so happy that you had such a wonderful experience with State Farm Agent Scott Northrup’s Team here in Baldwinsville ! "
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averie dombroski

March 9, 2026

5  out of  5
rating by averie dombroski
"I've had insurance with State Farm for years, and I have always had a great experience. They consistently reach out to let me know about better deals and rates and do everything they can to help me save money. Michelle is the best and my favorite to work with- she is knowledgeable, helpful and always accommodating. It's such a great feeling to have insurance with a company that truly looks out for its costumers. I highly recommend them."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Scott Northrup’s Team. "
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Larry Kline

March 3, 2026

5  out of  5
rating by Larry Kline
"Great staff and friendly environment. MICHELLE IS AMAZONG"
We responded:
"Thank you for the fantastic review, Larry! We are always here to help with your insurance needs here in Baldwinsville . "
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David Kenyon

February 27, 2026

5  out of  5
rating by David Kenyon
"Always excellent service. Friendly and professional."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Brian Denny

February 25, 2026

5  out of  5
rating by Brian Denny
"Michelle is the best!!! Really helps me when deciding what coverage I need and how much! I got two cars, renters and life insurance with Michelle"
We responded:
"Thank you for the amazing review, Brian! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Matt Clobridge

February 23, 2026

5  out of  5
rating by Matt Clobridge
"I have been coming here for years and they take good care of me especially Michelle she is great and makes everything easy ty for all u do for me Michelle :)"
We responded:
"Thank you very much Matt for the kind words, Michelle works very hard to take care of our customers. Scott Northrup"
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Zachary Murray

February 20, 2026

5  out of  5
rating by Zachary Murray
"State Farm has made it very simple to switch insurances over state lines. Michelle out of this office has been upbeat, communicative and professional. Thank you for all of your help!"
We responded:
"Thank you Zachary"
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Timothy Heron

February 19, 2026

5  out of  5
rating by Timothy Heron
"State Farm was very fast and efficient. Michelle at the Scott Northrop office is always very helpful and on top of things. She kept me well informed. Glad to be with this office for many years to come!"
We responded:
"Tim, thank you, Michelle works very hard to help people. We appreciate the kind words, our customers are very important to us."
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Kristin Dorofeev

February 4, 2026

5  out of  5
rating by Kristin Dorofeev
"Michelle is awesome. She's so supportive and always there to help. I don't know what I'd do without her."
We responded:
"Thank you Kristin, Michelle and the office appreciate your business!!"
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Ellyn Roloff

January 30, 2026

5  out of  5
rating by Ellyn Roloff
"The staff is always responsive, pleasant and efficient. I’m glad we have our policies with this agency. My car sustained a “boo-boo” in a parking lot and they were were helpful with the claim process."
We responded:
"Thank you Ellyn!! We appreciate your business. "
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Lori Frataccia

January 23, 2026

5  out of  5
rating by Lori Frataccia
"Great customer service that I always receive from Michelle Barker at the Scott Northrup State Farm Agency very satisfied."
We responded:
"Thank you Lori!! Michelle works very hard for her customers."
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Marissa Lathrop

January 19, 2026

5  out of  5
rating by Marissa Lathrop
"Incredibly friendly and helpful staff! I've never met a more helpful agent than Michelle. She's very personable and will make sure you understand the information she is giving you. I've never had a bad experience with Northrup statefarm."
We responded:
"Thank you, Michelle works very hard, as does the office to try and help people."
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Don Lynch

January 10, 2026

5  out of  5
rating by Don Lynch
"Scott Northrup and his staff are knowledgeable and helpful."
We responded:
"Don, thank you for the kind words. We work hard to give our customers the information they need to make sound decisions. "
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Morgan Tracy

December 23, 2025

5  out of  5
rating by Morgan Tracy
"Michelle is an incredibly helpful professional who was able to help me get an amazing deal! She is quick and communicative and has been very easy to work with!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Scott Dubray

December 10, 2025

5  out of  5
rating by Scott Dubray
"I was with safeco and had a feeling that I was paying too much, and sure enough, Amanda from Northrup office was able to get me the same coverage at an acceptable rate AND bundled my homeowners with it! Thanks Amanda"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Michael Doyle

December 8, 2025

5  out of  5
rating by Michael Doyle
"The staff are the best. They handled my claim professionally and quickly"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Betsy Berglund

December 4, 2025

5  out of  5
rating by Betsy Berglund
"I had an unfortunate run-in with a deer a month ago and this office, specifically Erica, was very helpful and caring from my first phone call to subsequent ones with me following up or her following up to make sure the process in getting my car repaired, the rental car covered etc. was going smoothly. I appreciate them!"
We responded:
"Thank you very much for the positive review. We are always here to help your auto claim or anything else go right."