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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Francesca Stirpe

May 12, 2026

5  out of  5
rating by Francesca Stirpe
"Amanda McGee patiently persisted with a much better bundle with home and office! Very nice to work with helpful and kind and better than that saved me some money! Thank you…"
We responded:
"Thank you for your kind review of State Farm Agent Scott Northrup’s Team. We appreciate it!"
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Lauren Shaler

May 11, 2026

5  out of  5
rating by Lauren Shaler
"The people at State Farm in Baldwinsville are always so helpful and kind when I make a payment, have a question, or when getting insurance for a new car that I got!"
We responded:
"Thank you so much for the 5-stars, Lauren! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Scott Northrup’s Team anytime."
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Nikki Darrigo

May 8, 2026

5  out of  5
rating by Nikki Darrigo
"Michelle is always wonderful to work with. She is professional, patient, and took the time to explain everything clearly so I felt confident about my coverage options. She made the whole process easy and stress-free, answered all of my questions quickly, and genuinely cared about helping me find the best solution for my needs. I truly appreciate her excellent customer service and highly recommend working with Michelle for your insurance needs!"
We responded:
"Thanks so much for the amazing review, Nikki! We really appreciate your support here in Baldwinsville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Conrad Zavala

May 7, 2026

5  out of  5
rating by Conrad Zavala
"Best sales agent I have had. Truly shows concern for my insurance needs. Easy to work with. Amanda and group were very helpful as I am not the greatest with computers. I would recommend this group. * Side bar - Amanda has a great phone voice."
We responded:
"Conrad, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Scott Northrup’s Team!"
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Kerryann Castrello

May 6, 2026

5  out of  5
rating by Kerryann Castrello
"Erica and Michelle are always awesome and kind. They get 5 stars from me. Thank you for wonderful service!!"
We responded:
"Thank you so much for the 5-star rating, Kerryann! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Theresa S

May 4, 2026

5  out of  5
rating by Theresa S
"I have been with State Farm for some years now. My favorite person, Michelle, at State Farm is the first person I dealt with there. She always made me feel like a number one priority, and I felt like I was having lunch with a friend. I stay with State Farm because I save with their Drive safe and Save program, but mostly for the personal experience I always get with them. Thank you Michelle, and everyone at State Farm in Baldwinsville."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Scott Northrup’s Team. "
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lois wille

May 4, 2026

5  out of  5
rating by lois wille
"I had a great experience with Michele at Scott Northrop insurance agency — she was informative and knowledgeable about the type of insurance I wanted and was pleasantly persistent in the pursuit of my business — touching base with me for a whole year in order to satisfy my needs — she is a star employee and should be commended for her efforts!! Thankyou Lois Wille"
We responded:
"Wow, thank you for the 5-star review, lois! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Maureen Smith

May 2, 2026

5  out of  5
rating by Maureen Smith
"I was looking for an insurance company for auto and home. Amanda reached out to me from State Farm, amongst a couple other agencies. She was prompt about asking me information and getting results out to me. I went to the office in person and met with her, she went over the policy with me and answered all my questions, she is very knowledgeable. And she has a great personality, and I am real happy about joining. Anytime I called and had questions, she would call me back. And answer them or one of the other girls would answer my question for me. There's a great group of people at this site and I am pleased to have amanda handle my policies."
We responded:
"Thank you for the fantastic review, Maureen! We are always here to help with your insurance needs here in Baldwinsville . "
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Brian Smith

May 2, 2026

5  out of  5
rating by Brian Smith
"I'm a long time customer and can't Imagine changing. Knowledgeable staff"
We responded:
"Brian, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Scott Northrup’s Team is just a call or email away!"
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tammys4224

April 30, 2026

5  out of  5
rating by tammys4224
"Being a Baldwinsville resident for many years I try to support local businesses. I initially chose Scott Northrup simply because he is located in Baldwinsville. What a surprise when I discovered what excellent customer service I would receive from his group. Michelle is the best!! I have left messages for her, and she returns my calls promptly. She has years of insurance knowledge and has been able to answer every question I have asked her. She offered to review my policies so that I can be confident my insurance protection is appropriate for my needs. It has always been a pleasure working with Michelle and I feel very fortunate I found the Scott Northrup State Farm Ins Group. Thank you!"
We responded:
"Thank you so much for the 5-star rating, tammys4224! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Larry Luttinger

April 22, 2026

5  out of  5
rating by Larry Luttinger
"Scott Northrup's State Farm Agency saved our family a lot of money and was wonderful to work with through the entire process. Combining our auto with our homeowners insurance saved us well over $1000 a year. Thank you Northrup Agency! What great personal service every step of the way."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Scott Northrup’s Team. "
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Rick Paice

April 21, 2026

5  out of  5
rating by Rick Paice
"Tremendous knowledge and personal follow up. I could not be happier. Thank you Michelle!"
We responded:
"Thank you for your kind review of State Farm Agent Scott Northrup’s Team. We appreciate it!"
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Joan Shaler

April 18, 2026

5  out of  5
rating by Joan Shaler
"I’ve always been happy with the superior service Michelle has given my family and I at this office"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Scott Seeland

April 18, 2026

5  out of  5
rating by Scott Seeland
"Michelle is the best!! Always gets whatever insurance needs I have taken care of very promptly."
We responded:
"Thank you, we agree Michelle is great. She works hard to do the right thing for our customers!"
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Roxanne Harmer

April 16, 2026

5  out of  5
rating by Roxanne Harmer
"What I like about State Farm insurance is they always answer the phone when you call. State Farm always answers my question at a timely manner"
We responded:
"Roxanne, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Scott Northrup’s Team is just a call or email away!"
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Kelley Wilcox

April 15, 2026

5  out of  5
rating by Kelley Wilcox
"Amanda from Statefarm has been a pleasure to work with both professionally and personally. I look forward to developing a good relationship with the Scott Northrup Statefarm office in Baldwinsville. Thanks again Amanda! Highly recommend this office."
We responded:
"Kelley, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Scott Northrup’s Team—we are always here to help!"
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Miki Cromie

April 14, 2026

5  out of  5
rating by Miki Cromie
"Always helpful and prompt"
We responded:
"Thank you for taking the time to leave such a great review, Miki. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Jaylene Marie

April 13, 2026

5  out of  5
rating by Jaylene Marie
"Scott Northrop agency is the best of the best Michelle is a amazing and Erika you rock ❤️"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Scott Northrup’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Baldwinsville ."
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David Stuck

April 12, 2026

5  out of  5
rating by David Stuck
"I always have a good experience coming into this insurance office. Erika and Michelle are always kind and accomodating. They helped me fix a billing issue and got me a bunch of my money back. It's nice to have an office you can walk into and get answers at any time."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Scott Northrup’s Team. "
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Lauren Scott

April 3, 2026

5  out of  5
rating by Lauren Scott
"This office has been an absolute pleasure to deal with the last few years. Staff is excellent, and very responsive."
We responded:
"Thank you for your kind review of State Farm Agent Scott Northrup’s Team. We appreciate it!"
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P Bulla

April 3, 2026

5  out of  5
rating by P Bulla
"My agent Michelle, goes out of her way everyday to be nice and helpful .I have never met a agent so cordial and compassionate, and helpful as her.she goes over and above ...she is one of the reasons why I use Scott northrop state farm ."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Baldwinsville to know that you had such a wonderful experience with us here on State Farm Agent Scott Northrup’s Team."
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Mary Augustus

April 1, 2026

5  out of  5
rating by Mary Augustus
"This State Farm office is the best! Scott, Michelle and the girls in the office are outstanding customer service representatives. All questions are answered , all calls are returned in a timely manner. I have been with State Farm for almost 40 years and would never change. The location of the office is so convenient, many times I just walked in for help, always meet with smiles."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Scott Northrup’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Baldwinsville ."
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Colindean16

March 31, 2026

5  out of  5
rating by Colindean16
"Michelle is one of the BEST State Farm employees I’ve ever had the pleasure of working with! She is a kind, patient, and understanding person. She is very knowledgeable in her work and I couldn’t have asked for someone better to work with!"
We responded:
"Thank you for the fantastic review, Colindean16! We are always here to help with your insurance needs here in Baldwinsville . "
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Gary Finley

March 29, 2026

5  out of  5
rating by Gary Finley
"Erika Parkis did a great job holding my hand through and nighmare of a claim. Thanks again for the hard work and detication!"
We responded:
"Thanks Gary!"
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Michael Lotito

March 27, 2026

5  out of  5
rating by Michael Lotito
"Michelle does an outstanding job with my policies - communication is timely, super responsive and always helpful!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Scott Northrup’s Team. "