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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Laura Henry

July 3, 2024

1  out of  5 rating by Laura Henry
"I contacted Scott Northrup's office because I was very specifically interested in purchasing an auto policy. I had heard that State Farm provides coverage for part-time food delivery and ridesharing (a rarity in New York State) and I wanted to ask about it. My initial interaction with the office were fine. Amanda provided me with quotes (including for homeowners and umbrella) because I was curious about what the bundling discounts would be. The trouble started when I told Amanda I was not interested in a homeowners policy and that I only wanted to purchase an auto policy and an umbrella policy. She did not listen to me and pushed me to purchase the homeowners policy. She told me that I didn't have coverages in place on my current policy that I think I do (I disagree with her, as I trust my current agent and current insurance company). I politely tried to redirect her to what I really cared about (the auto policy) twice in our email threads, and when she didn't take the hint, I directly asked her to drop the push/sales pitch for the homeowners policy and to provide me the information I was seeking about the auto policy. If she had done that, I would have purchased two policies from this agency (auto and umbrella). Instead of dropping it and moving on, she leaned in harder, telling me that she really just wanted to make sure I had the right coverage. While I think this might be true, the fact that she didn't listen to me (the customer) about what I wanted to purchase made me not trust her and I decided not to move forward with purchasing any policies at all with this agency. I provided her with this same feedback (that it's important to listen to your customer to help build a relationship and trust over time). She never apologized for not listening to me; all she said was that she was "sorry that I felt this way". I ended up contacting another State Farm agent who was much better and sold me the policy I wanted without insisting multiple times that my current coverages were wrong."
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Timothy Boyle

November 20, 2023

5  out of  5 rating by Timothy Boyle
"I recently filled out a request on the internet to see if I could save some money on my car insurance. Amanda sent me a quote for all three of my vehicles. In looking at the quote, I was currently paying almost $80.00 less than she quoted me. I let it go. Out of the blue a day later I received a phone call from Amanda, I stated that my current rate was less expensive however, I stated that perhaps they could take a look at my motorcycle policy, I gave her all the information and sure as day she actually saved me almost $800.00 a year. I told her the only reason I asked about my bike insurance was because she followed up with a phone call. She was extremely helpful and professional. Thanks."
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Helen Marie

July 9, 2023

5  out of  5 rating by Helen Marie
"Everyone is so friendly. If I ever need help just a call or stop away."
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Chef Brian Isbell

February 11, 2023

5  out of  5 rating by Chef Brian Isbell
"We compared policies after getting fed up with pricey insurance. Scott explained everything completely and showed us price differences in black & white. The best at communicating with customer’s."
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Pam Lonergan

February 6, 2023

5  out of  5 rating by Pam Lonergan
"I recently transitioned to State Farm Insurance, and this is for several reasons. 1. The agent reviewed and explained to me every line item of my current insurance policies for both my homeowners and auto. 2. We then discussed what my current needs and coverage should be with State Farm based on the criteria I gave her. 3. This session was informative and the manner in which it was delivered was both efficient and professional. 4. My premiums reflected my proper level of coverage. 5. My policies and insurance cards were received shortly after our session. The entire process put me at ease, and I felt reassured I obtained adequate coverage for my home and auto. I truly appreciated the time the agent gave me to make this happen. Pam"
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Lilly L.

February 6, 2023

5  out of  5 rating by Lilly L.
"I had a terrible accident recently and had to be brought to the ER trauma for care. I went home the same day, rested and then I got an immediate follow up from my insurance company. Kathleen has been so wonderful, thorough and patient with me through the whole process. She made sure I had everything I needed to get this done. I couldn’t have done it without her. Then, Michelle was also very understanding and amazing! She helped me understand concepts and what or how to navigate for things I needed. Her enthusiasm and easy going personality made me feel at ease. I cannot thank enough Scott Northup State Farm, they’re just simply wonderful and helpful. I just feel like I have nothing to worry about because of them and this is coming from someone who has terrible anxiety lol"
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Lindalee Sawyer

January 27, 2023

5  out of  5 rating by Lindalee Sawyer
"Michelle is wonderful to work with when I visited the office to switch from another insurance company! Very pleased with their professionalism! Nice to be with a local firm!"
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Ray Centro

August 18, 2022

5  out of  5 rating by Ray Centro
"I havnt been with State Farm in years. I decided to call and get auto insurance. I spoke with Amanda and she was amazing. Literally it only took minutes and I was done. I showed up to have pictures taken of my vehicle and she came right out in the rain and took them. Scott Northrup Insurance is top notch . Thank you ."
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Dustin Combs

July 27, 2022

5  out of  5 rating by Dustin Combs
"Scott and Michelle do an amazing Job."
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Bernie Redmond

July 22, 2022

5  out of  5 rating by Bernie Redmond
"Michelle and everyone in this office are nothing but the BEST!! I definitely recommend them!"
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Sharon Sessler

July 19, 2022

5  out of  5 rating by Sharon Sessler
"Michelle did a great job getting my papers together to register my car in NYS."
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April 20, 2022

5  out of  5 rating by Mira
"Very friendly and helpful. They make transferring your insurance to them quick and easy."
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Scott Seeland

March 29, 2022

5  out of  5 rating by Scott Seeland
"Michelle is the best!!"
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Christine M

February 1, 2022

5  out of  5 rating by Christine M
"Great team to work with! Very knowledgeable about updating customer protection and value😎"
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Dennis Sick

January 31, 2022

5  out of  5 rating by Dennis Sick
"My go to agent, great customer service, and so far best pricing, also Scott is very generous in the community he serves,"
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Flora Johnson

August 19, 2021

5  out of  5 rating by Flora Johnson
"They have gone above and beyond to help me find business insurance and kept my cost down on home, RV, and car insurance!!😊"
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Tyler Ross

June 18, 2021

5  out of  5 rating by Tyler Ross
"Great guy! One of the most friendly insurance people I’ve talk to! I was able to get temporary auto insurance within 20 mins!"
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Karen Carl

November 13, 2020

5  out of  5 rating by Karen Carl
"Amazing people who really care about their clients!! Recommend them to anyone looking for insurance of any kind!!"
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Tania M

November 2, 2020

5  out of  5 rating by Tania M
"Scott and his team will have your back 100%! Michelle has been great! Highly recommend!!"
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Deborah Rinaldo

November 2, 2019

5  out of  5 rating by Deborah Rinaldo
"He was very up front with me ,had a great conversation about flood insurance"
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Joe Waclawski

October 31, 2019

4  out of  5 rating by Joe Waclawski
"We have homeowners, renters, and and auto with Scott, including a Junior driver. We just had a comprehensive review of our policies, and we find Scott, and the his office in general, to be helpful when it comes to understanding if we have what we need, and no more. His staff periodically checks for discounts, and applies them. They have always been friendly and courteous. From our perspective, State Farm, and Scott's agency specifically, continues to be the right choice for us."
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Ted Croucher

April 3, 2019

5  out of  5 rating by Ted Croucher
"Scott was able to get me a better deal on my home owners insurance, and auto insurance. The staff was easy to talk to, and I got to meet with him in person to go over my insurance plans. I met Scott through my local Rotary club and I've found that he really cares about helping people on and off the clock."
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Bob S

January 11, 2018

1  out of  5 rating by Bob S
"i need to come off of their mailing list .....sick of people coverin up what company they represent tryin to offer me insurance.....if i didnt respond the first time why send me more prospects?....IM NOT INTERESTED"